Terms and Conditions

All prices are FOB Concord On, Canadian price; FOB Buffalo NY, USD price and are effective immediately. Applicable taxes and freight fees are extra. We reserve the right to change pricing as required without notice.
All current and updated information on www.unilinepromo.com supersedes all other sources.

Set-Up $50/65(G)
Repeat Set-Up $50(G)
Additional Color/position $50(G) plus a $0.65/0.80(G)
Virtual Sample FREE
Random Sample FREE
Self-Promotion Sample EQP -5%
Spec Sample Set-Up $50/65(G) plus EQP -5%
Split Shipments FREE
Drop Shipments FREE
Less than Minimum $45(G)
Change of Color $50(G)
PMS Color Match FREE

For more information see the individual sections below

Production Time: Production time is normally 7-10 working days from receipt of confirmed order, artwork approval and full payment. Production times may vary. Please contact us for more information.

Prices: FOB Concord ON and FOB Buffalo NY, USA, price are effective immediately.

Terms: Prepayment is required for all new accounts, net 30 days from date of invoice for credit-approved customers. We accept VISA and Master Card.

Orders: info@unilinepromo.com Please reference the PO, product number, quantity, delivery date and imprint color in the body of your email or fax. Verbal orders are not accepted

Less than Minimum: Orders must be at least half of the quantity specified in the 1st column. A $45(G) LTM charge will be incurred in addition to set-up and running charges.

Blank Products: Blank products are offered at EQP -5% pricing and must be in full case quantities. We reserve the right to limit quantities of certain products.

Overruns and Underruns: We reserve the right to ship and invoice 5-7% over or under the quantity ordered

Set-Up: Set-up charges are $50/65(G) per color per location.

Repeat Set-Up: is $50(G) per color per location. Please include the previous project invoice number and date. When processing inks and other conditions between your original and repeat order, a reasonable variation between the original and repeat order is considered within acceptable industry standards.

Additional Color/position is $50(G) plus a $0.65/0.80(G) per pc/color/Location

Halftones: All artwork must be supplied for our review and approval before an order can be confirmed.

Change of Color is $35(G) per color and must be in full case quantity

PMS Color Match: is FREE. Uniline Pms color matches the client colors as close as possible at no charge; However, a PMS color match cannot be an exact match on dark colored items or stainless steel and are approximated as PMS colors based upon process printing on white substrates.

Emailing Art Files: For optimal image output, all artwork must be sent in reps. ai. pdf. cdr. file formats, with the colors separated and print-ready. Please include a copy of your art with the PO. Artwork specifying a PMS color must be sent as vector art. If special positioning is required, it must be submitted along with the final PO. Uniline reserves the right to determine the most appropriate imprint position and size. Files with several colors must be color separated to avoid further charges.

Confirming Artwork Proof: Upon receipt of your artwork, a paper proof will be emailed to you prior to production for you approval. Any revisions are chargeable. Production time starts after all artwork is approved and payment is received. If the approvals are delayed, expedited freight charges may be required at the customer’s expense to meet a specific delivery date.


  • info@unilinepromo.com or by fax. Please mark SAMPLES  in the subject line.
  • Client is responsible for shipping charges, please specify the courier account number in your order.
  • Due to the variances in production equipment, processing, inks and other conditions between samples and the actual production run, a reasonable variation from the production sample to the production run is considered within industry standards.
  • Virtual Samples are FREE.
  • Random Samples are FREE for all allocated quantities. Additional samples are EQP -5%. Samples are non-returnable and non-refundable.
  • Self-Promotion Samples are offered at EQP -5%. Set-up and running charges apply. The distributor’s company logo must be imprinted.
  • Spec Samples are offered at EQP -5% on allocated quantities. Set-up charge is $45(G) per color per location. Set-up fees are waived upon order submission. All samples are non-returnable and non-refundable.


Cancellations: All cancellations must be in writing. Cancellations are FREE if done prior to proof approval. Cancellations made after paper proof approval will incur a $35.00 (G) fee, and additional incurred fees will be charged accordingly

Return Policy: Returned goods must include a written authorization from us.
Return Authorization Number must appear on outside of the packages. No credit will be issued for merchandise that is not authorized. All collect shipments will be refused.
We recommend that an actual sample is reviewed prior to order confirmation. It is the distributor’s responsibility to ensure that the merchandise meets their requirements before ordering.
No merchandise will be accepted for return after being altered, decorated or used.
All Merchandise must be received in the same condition and packaging in which they were originally shipped. A restocking charge will be applied.
We reserve the right to inspect items before processing any complaints or disputes.
Any credit issued will be recorded to the distributors’ account and may be applied to future orders.

Freight: All shipments are FOB Concord, Ontario. Shipments to the USA are strictly with Uniline transborder distribution. All other shipping accounts used will be subject to: duties, brokerage, standard international freight rates, applicable handling & brokerage fees. If your shipping method is unavailable, we will ship orders with our courier of record and charge accordingly. We reserve the right to ship and charge overnight to meet due dates. Freight estimates are subject to change without notice as rates can fluctuate. A replacement pallet is required on delivery; otherwise, a $40 Pallet replacement charge will apply.
Safe shipping of goods is possible only on pallets; It is not designed for shipping individually by courier.
Due to the fragile nature of the merchandise, breakage in shipping is possible regardless of the packaging used. Claims for breakage are with the freight carrier and may not always be honored by the carrier.
We do not ensure on time delivery, no C.O.D, no Parcel Post, no collect and no Priority Mail shipments.

Claims: Please inspect all merchandise upon receipt of goods. Claims for shortages and damages incurred while in transit should be filed with the shipping carrier within 3 days of receipt of merchandise. We are not responsible for delays, damage and lost parcels once a shipment departs our premises. Safe shipping of goods is possible only on pallets; It is not designed for shipping individually by courier.
Due to the fragile nature of the merchandise, breakage in shipping is possible regardless of the packaging used. Claims for breakage are with the freight carrier and may not always be honored by the carrier.

Split Shipments Are FREE with the minimum quantity for each business location. An electronic address list must accompany the order a minimum of 3 working days prior to ship date. A replacement pallet is required on delivery; otherwise, a $40 Pallet replacement charge will apply.

Glass & Ceramic Minor imperfections and variations in the material are due to manufacturing processes of ceramic / glass and should not be perceived as defective. For example, tiny pin holes, slight glaze differences, uneven weight distribution and unevenness on the rim.
Measurements and ounces are approximate and may vary slightly.
Material differences, firing temperatures and color pigments may result in variations in glaze and imprint colors. Registration of multiple color imprints may vary up to 1/16”. These variations and tolerances are within industry standards and therefore must be considered acceptable.

General: All liability for the use of any logos/trademarks lies solely with the customer. Logos and names are used for illustration purposes only. It is not our intention to misrepresent or to promote the various trademarks and company names. Product colors may vary somewhat from the actual product color due to viewing method characteristics. Products may vary slightly in design with production method.